How quickly can a technician come to my site?
Our goal is to minimize your downtime. We prioritize emergency calls and dispatch our certified technicians for the earliest possible slot, often aiming for same-day or next-day service, depending on your location and the time of your call.
What if I am on a remote island? Can you still provide service?
Yes. We cover main hubs directly, and our extensive network of “Authorized Dealers” covers remote areas. Furthermore, if an issue is beyond our dealer's capability, we guarantee a direct service response from Hoshizaki to ensure your issue is resolved.
How do I get a cost estimate for my repair?
Simply fill out the contact form below or give us a call. Describe the issue you are facing, and our team will provide a transparent, no-obligation estimate. We believe in clear communication with no hidden fees.
Do you use genuine Hoshizaki parts for repairs?
Absolutely. We use only genuine Hoshizaki parts sourced from our extensive local inventory of over 2,800 items. This ensures your equipment performs exactly as intended, maintains its warranty, and guarantees longevity.
Can you service equipment from brands other than Hoshizaki?
Yes. Our highly-skilled technicians are also experienced in servicing and repairing other major brands of kitchen equipment. We aim to be your single point of contact for all your kitchen maintenance needs, simplifying the process for you.
What are the benefits of the Preventive Maintenance Plan?
Our Preventive Maintenance Plan is designed to save you money in the long run. By regularly servicing your equipment, we can prevent unexpected breakdowns, maximize energy efficiency, extend the lifespan of your machines, and ensure optimal hygiene.
